To create a heatmap, navigate to Heatmaps.

Enter a name and URL for your heatmap and click Create heatmap.

Note that you can only generate heatmaps for URLs that have recorded sessions.

If the URL you are generating a heatmap for requires the user to be authenticated (i.e. logged in), then the default heatmap will likely produce a screenshot of your 404 page, and then you will need to click Take screenshot manually.

Allow-listing IP addresses for heatmaps

Session Rewind may encounter issues accessing your pages to generate heatmaps if you are using Cloudflare or another WAF (web application firewall) solution.

To get around this issue we recommend adding the IP address 13.58.200.173 to your IP allow-list. For Cloudflare we recommend following their instructions here.